LOKKI success stories

Cycles Delort - Lokki generated 30% of my rental sales, even though we were starting from 0!

Franck

Cycles Delort

My name is Franck, I'm 52 and have 3 children. I'm passionate about sport and soft mobility. It's partly for these reasons that I reoriented my professional life towards cycling after a career in materials trading. I bought a store dedicated to this activity, Les Cycles Delort, located in Andernos-les-Bains, on the Arcachon basin.

‍

Tell us your story!

The store has been in existence for 60 years, founded by Fernand Delort, teammate of the famous French racer Jacques Antil. We have a stock of 600 bicycles and are located in the heart of Andernos town center. We have three activities: bicycle sales, rentals and repairs. Offering these three activities gives us credibility and brings us new customers, as we are one of the stages on the Vélodyssée. The sales and rental business is doing very well. Repair has a great future. Today, there are 2 of us, with two seasonal workers during the summer season, and we're struggling to cope with all the repair requests we receive.

‍

The challenge of
Franck

I launched the rental business with Lokki at the same time as I took over the store, because it's a key activity that complements sales. You have to be efficient on a day-to-day basis, so that the administrative side of things can be done quickly. Above all, this requires organizational know-how, which takes precedence over technical and commercial knowledge, especially when, like us, you have a very good location.

How did Lokki help you? 

My predecessors worked by e-mail, telephone and paper diaries. It was well done, but extremely time-consuming. Today, it's essential to have high-performance digital tools to save time and increase efficiency.

I couldn't spend all my time on the phone explaining to people that we had bikes in stock. To give you an example, between the last week of July and August 15, we even have to pick up the phone, which rings non-stop!

Today, thanks to Lokki, customers go to the platform and are reassured to book their bikes directly online.

The rental business on the platform was an immediate success. In the first year, over 30% of my sales were made through Lokki via Stripe.

Today, we have a rational, efficient, synthetic and clear management of our reservations. Thanks to Lokki's showcase, we can present our service very easily, without having to create a website from scratch, which attracts many customers.

Last but not least, we're sure to optimize the management of our electric bike fleet, which is difficult to make profitable because we have so few bikes and so much demand in the summer! Thanks to Lokki, we don't miss a single opportunity to rent!

‍

With the help of Lokki

Today, 50% of my profitability comes from rentals.

‍

I've had over 40 reviews in 3 months thanks to Lokki: I've gone from 4.5 to 4.8/5!

Customers are reassured when they book online, because they like everything to be planned.

A turnkey system

I wanted a tool that would enable online bookings, be a showcase for customers and be easy to use. Lokki ticked all the boxes!

Less mental workload

Managing payments and deposits is super-simple: customers pay online and we don't have to do a thing!

Google rating
5/5 out of more than 140 reviews

Test Lokki and boost your sales

Find out how to simplify your equipment rental business, and save time in store by automating your administrative tasks.
Test Lokki
birdRequest a demo
Biker
Rental solutions for rental companies by rental companies
Solutions
Rental managementOnline bookingStatistics and profitabilityMarketplace
Resources
LokkiStart - training to become a rental companyPressWe're recruiting!BlogGuides
Taking action
PricingTest LokkiRequest a demoContact us
linkedin logoinstagram logofacebook logo
Pssst... scroll down to discover Lokki Rent.

Join France's #1 equipment rental site

Boost your equipment rentals with Lokki Rent
Discover our directory
birdAppear on Lokki Rent
lokki rent